Field Service Management

@daniel.soderlund field service management is definitely a great enterprise service management use case. I wrote about it in 2014 calling out:

1. The ability to create work orders from incidents
2. Drag-and-prop visual dispatch and automation
3. Location-based management
4. Consolidated inventory and parts management
5. A mobile optimized interface for field service technicians
6. Customized reporting and dashboards

Being provided by the ITSM/service management tool via mobile capabilities in the main.