Question

Firstname only in Agent Reply Template gives also Lastname in Reply

  • 4 October 2021
  • 0 replies
  • 176 views

Hello,
 

We have made a really simple Agent Reply Template saying that when we choose to reply on a ticket, there will be automatically the text: Hallo {{ticket.requester.firstname}},

BUT sometimes;
when we hit Reply, it does starts with Hallo {{ticket.requester.firstname}},{{ticket.requester.lastname}}

So, sometimes it adds the requesters Lastname.
Anf that while it is jnot configured to appear  in the template.
Anyone any idea?

Lookin forward to hear from you.

With kind Regards,


Chris


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