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what is the up time of Fresh Service?
does it ever go down?
If you want to check on the status of their service at any time you can goto: http://status.freshservice.com.
could have the downtime time and date from last year ?
We have an uptime guarantee of 99.8% and we try to remediate any downtime within 1 minute.
BTW, with the 99.8% uptime, we can be down for 30 mins, every month (which itself gives us 99.9%). I am not saying, App will be down for such a long time, but its our permissible downtime, as per our contract
But rest assured,we have 24X7, Premium support with Amazon, and they have been helpful enough to ensure we maintain our SLA, for the past 1 year (Knockwood)
What will be done if the downtime is longer than 1 min?
We guarantee an uptime of 99.8%.
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