Fresh Service availability

  • 24 April 2014
  • 6 replies
  • 130 views

Hello


what is the up time of Fresh Service?


does it ever go down?




This topic has been closed for comments

6 replies

If you want to check on the status of their service at any time you can goto: http://status.freshservice.com.


What happened today at 2:10 Eastern?

 

hi all 



could have the downtime  time and date from last year ?


Regards


Christian

Hi 


We have an uptime guarantee of 99.8% and we try to remediate any downtime within 1 minute.


BTW, with the 99.8% uptime, we can be down for 30 mins, every month (which itself gives us 99.9%). I am not saying, App will be down for such a long time, but its our permissible downtime, as per our contract 


But rest assured,we have 24X7, Premium support with Amazon, and they have been helpful enough to ensure we maintain our SLA, for the past 1 year (Knockwood)


thanks
Vijay

Hey Narain,


What will be done if the downtime is longer than 1 min?

We guarantee an uptime of 99.8%.