Ive turned on transcript feature in Fresh Contact Centre and when a user leaves a voicemail, a ticket is created in FreshService
The ticket looks like this
What i want to do is include the transcript of the voicemail in the ticket.
I have approached FreshService Support and this was their response:
you can translate the transcription using some third-party translation service and add that has a note in the ticket that got created in the freshservice.