We seem to have identified that the Android Freshservice app fails to preserve uppercase characters when opening a URL link, at least when using Chrome as the default. We discovered this when a ticket was logged by our users with a link to a Google Form, which then failed to open on any of our phones when clicked on in the app. As there was also no way to copy text from the app, we had to manually change the case of the URL in the address bar to get this to access the required file.
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Hi Craig,
Thanks for bringing this issue to our notice. I was able to replicate the same in my Android App.
I will raise it as a bug and will request my team to fix it. I will keep you posted on progress.
Thank you.
Regards,
Ramesh
Hi Craig,
This is to inform that the issue has been resolved. Latest version is available in App Store.
Thank you.
Regards,
Ramesh
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