We seem to have identified that the Android Freshservice app fails to preserve uppercase characters when opening a URL link, at least when using Chrome as the default. We discovered this when a ticket was logged by our users with a link to a Google Form, which then failed to open on any of our phones when clicked on in the app. As there was also no way to copy text from the app, we had to manually change the case of the URL in the address bar to get this to access the required file.
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