Freshservice Discovery Agent

  • 2 June 2016
  • 1 reply

So I installed the Agent on 2 computers and noting appears in my Asset list.

So I started to check the installation and it seems that there is a conf and settings file, but no information regarding the the account nor proxy is filled in.

I am not sure how this agent could know what server to contact.

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1 reply

Hey Andy,

Thank you for reaching out!

Shall we get on a call so that we can analyze the logs and help you further?

BTW would you mind sharing the Agent Installations logs and the best time and the callback number to contact you ?

P.S: log location is C:\Program Files (x86)\Freshdesk\Freshservice Discovery Agent\logs

Looking forward to hearing from you.