We recently moved to Freshservice and have a custom email support @ company name.com being forwarded to Fresh services.
We had emails working up until yesterday noon ET and then after than no emails are being RECEIVED from Freshservice. We checked our mail servers, but there is no mail in the queue that was received from the Freshservices server.
When we contacted support they provided that all is well answer. Has anyone experienced this issue before and can help with any root cause? Thanks