+7
Hi Everyone,
Since we are using Google as our mail server, I enabled only the Google login for all the users so that no unauthorize user can access
however, I have now 1 external agent that is using Microsoft mail, I already created his agent account but not sure how she will be logging in to the system
Â
Â
Best answer by sanofar.allahpichai
View original
+6
Hi
Â
For the user with Microsoft account email to login to Freshservice, you will have to enable the Freshworks login method.
Â
Â
Â
Â
Â
Or you can mark them as an Organization admin and they can use the bypass URL to sign in without Google login. This is the bypass URL for org admins:
domain.freshworks.com/login/normal ORÂ domain.myfreshworks.com/login/normal
Also you can enable ‘Email Domain Restriction’ under Admin → Support Channels, to allow users only from authorized domains to sign in to your Freshservice portal.
Â
Â
Â
Â
Regards,
Sanofar
Team Freshservice
+7
Thank you, sanofar.allahpichai.
Another question, is there a way to hide the service request/catalog on this external agents? i just want them to view all tickets assigned to them but not the service catalog.
+6
Â
You could restrict the visibility of service items based on requester and agent groups (Admin → Service Catalog → Service Item → Edit)
Â
Â
Â
Â
Â
Â
But if you wish to hide the entire Service Catalog for one user on the support portal, I think we can achieve this using a custom jQuery script. The script will vary depending on whether your account is in SSP v1 or v2. So please write to us at support@freshservice.com and we’ll share it with you.
Cheers!
Sanofar
Team Freshservice
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
