Question

Freshservice - New Change default type

  • 18 July 2022
  • 1 reply
  • 22 views

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Is it possible to set the default change type to “Major” when creating new changes?


1 reply

Userlevel 6
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Hello @Daniella_Moses

You can do it using Work flow automation. 
 

You could add a condition befor to check if type is sett to normal so you don’t change if someone have created it as critical. 

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