FreshService Notification Delayed/Not working

  • 30 October 2019
  • 2 replies

I am in South Africa and I am not sure if I am the only one experiencing a delay with Fresh service email notifications, all notification features, from "forgot password", 'Ticket created', .....

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2 replies

Hi Siya, 

This usually shouldn't happen. I will have this topic converted to a ticket and will have our support agent to help you with this. 


Thanks for using Freshservice! 

Userlevel 4
Badge +6

Hi Siya,

We see that our support team reached out to you regarding this and was able to get the issue resolved by white-listing your domain. If you have any further queries, let us know.