Question

FreshService Probe stops scanning after a few days

  • 23 September 2021
  • 2 replies
  • 23 views

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Hello,

I have this problem with a client where after about 7 days it stops working.

If I cancel the ongoing IP range scan it will just start again and work for a few days.

This is what I see in the logs at the moment the task was supposed to start on the day it stopped working:

 

2021-09-21 10:15:03,364 [8] DEBUG Freshservice.DiscoveryProbe.Scanner.DeviceIterator - waiting for monitoring thread to complete.
2021-09-21 10:15:05,833 [66] DEBUG Freshservice.DiscoveryProbe.Scanner.DeviceIterator - Number of devices to be stored: 1
2021-09-21 10:15:08,864 [66] DEBUG Freshservice.DiscoveryProbe.Scanner.DeviceIterator - Number of devices to be stored: 0
2021-09-21 10:15:11,882 [66] DEBUG Freshservice.DiscoveryProbe.Scanner.DeviceIterator - Number of devices to be stored: 0
2021-09-21 10:15:14,898 [66] DEBUG Freshservice.DiscoveryProbe.Scanner.DeviceIterator - Number of devices to be stored: 0
2021-09-21 10:15:17,915 [66] DEBUG Freshservice.DiscoveryProbe.Scanner.DeviceIterator - Number of devices to be stored: 0
2021-09-21 10:15:20,931 [66] DEBUG Freshservice.DiscoveryProbe.Scanner.DeviceIterator - Number of devices to be stored: 0
2021-09-21 10:15:23,946 [66] DEBUG Freshservice.DiscoveryProbe.Scanner.DeviceIterator - Number of devices to be stored: 0

And then it’s thousands of those until this when I manually stop the scan: 

2021-09-22 12:18:41,852 [3] INFO Freshservice.Discovery.Utilities.OLogger -  

Then I’m good for a few days.

 

FS probe 4.7.0

VMWare VM, Microsoft Windows Server 2019 Standard, 1 core (1 thread), 8GB RAM.

 

Anyone has any ideas?

 

 


2 replies

Userlevel 2
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Hi @jpaulin,

 

Greetings from Freshservice!

We’ll need to check the Probe log files further to analyze and debug the issue. Could you please share the requested files to support@freshservice.com so we can check and update you?

Probe Logs- C:/ProgramFiles86/Freshworks/Freshservice/FreshserviceProbe/Logs

Database File (freshservice_discovery) - C:\FreshService\FreshServiceProbe_x.xx\db

Cheers!

 

Warm Regards,

Sanofar

Team Freshservice

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Hello,

I have another ticket opened for this matter, kindly close this one please.

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