FreshService Provisioning app - provisioning error on employee_id


I’ve installed the FreshService Provisioning app to my Azure AD tenant, following the online instructions exactly, not making any configuration changes.

I add a test AAD user to the “Users and Groups” permissions to use the FreshService Provisioning app.

When I manually try and provision this test user and I am receiving the below error referencing the “employee_id”.


Export details


Failed to create User '' in Freshservice

Error code


Error message

StatusCode: BadRequest Message: Processing of the HTTP request resulted in an exception. Please see the HTTP response returned by the 'Response' property of this exception for details. Web Response: {"schemas":["urn:ietf:params:scim:api:messages:2.0:Error"],"detail":[{"field":"employee_id","message":"It should be of type Integer","code":"missing_field"}]}


Now from what I can discern form the above error, I need to add the custom attribute “employee_id” to the FreshService attributes within the FreshService Provisioning app, then map the appropriate Azure AD attribute (employeID) to this new FreshService attribute (employee_id).  But there are no instructions on the details of this process.  I know where to make all these changes, but I don’t know the correct format and values the attributes that are required to satisfy the above error.  Does anyone have any guidance on this?



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