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Freshservice Solution Booth | Watch Recording

  • 22 November 2022
  • 11 replies
  • 314 views
Freshservice Solution Booth | Watch Recording
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Welcome, welcome!

Presenting to you, the Freshservice Solution Booth - An expert-led walkthrough to improve employee satisfaction through Freshservice!

We have our very own Kenneth Hayward @ken.hayward, Solution Architect at Freshworks, walking you through some actionable best practices to improving Employee Satisfaction by through automation, SLA tracking, and timely notifications.

💡 About the session:

Understand the nuance behind one of the most important ticket fields and TWO of the most important automation in your Freshervice instance. Set the right expectations with your agents and end users to achieve better SLA attainment, user experience, and customer satisfaction.

⭐️About our speaker:

Ken has been helping customers implement Freshservice for nearly five years and has over ten years of experience in the SaaS and Enterprise Applications spaces. Outside work, he enjoys cooking, music, and playing with his dog, Maisie. 🐾

SESSION+DETAILS:">🚩SESSION DETAILS:

Date: Thursday, December 1

Time: 5 PM CET/ 8 AM PST/ 9:30 PM IST

Topic: Status flow and accurate SLA tracking​​​​

 WATCH+RECORDING:">📹 WATCH RECORDING:

Please post your questions for Ken in the comments section below! ⏬


11 replies

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@Adam Z @Adil Ahmad @Adnan @SFrank @eeha0120 @MichaelS24 @BryceK @daniel.soderlund @PatrickMurphy @zachary.king @Chris S. @martin.j @SciBruce @zebb.s @ayounkh123 @raymondcanilao @AlisaB @BrynCYDEF @Chris Sevenig @MichaelBoardman @rubi.odell @JTAVOLARO @ggallaway @Andrew Keeley @afautley 

Another catchy session coming your way! Hope you don’t miss it!!! 

Do post your questions as well!!!! 

Hi team, was the meeting recording? Thanks, Mirela 

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Hi @Mirelaxhota. This event is happening on Dec 1 and yes, it’ll be recorded.

Thank you. Mirela 

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I’ll be there! 

Hi everybody! Ken from the Freshworks Professional Services team here - I'm very excited to be running this session with you all, and looking forward to a great discussion 😊

Special thanks to @rashmi.nag  and @Isaac Thomas for helping to organize this session.

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Looking forward to learning from you, Ken @ken.hayward! :D

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See you all in another hour! :)

 

@daniel.soderlund @zachary.king @keefe.andrews @afautley @Isaac Thomas @danwrite @Johan L @i.cameron 

 

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thank you, looks like it has been pushed back an hour??

 

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Hi @afautley - The session is at 5 PM CET/ 8 AM PST/ 9:30 PM IST. I hope you’d be able to make it to it :)

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SESSION RECORDING IS NOW AVAILABLE! 🔥

You can view it on the main post above!

Shareable link: https://community.freshworks.com/freshservice-11247/freshservice-solution-booth-watch-recording-26980#%F0%9F%93%B9%C2%A0WATCH+RECORDING:

 

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