Presenting to you, the Freshservice Solution Booth - An expert-led walkthrough to improve employee satisfaction through Freshservice!
We have our very own Kenneth Hayward
About the session:
Understand the nuance behind one of the most important ticket fields and TWO of the most important automation in your Freshervice instance. Set the right expectations with your agents and end users to achieve better SLA attainment, user experience, and customer satisfaction.
About our speaker:
Ken has been helping customers implement Freshservice for nearly five years and has over ten years of experience in the SaaS and Enterprise Applications spaces. Outside work, he enjoys cooking, music, and playing with his dog, Maisie.
Date: Thursday, December 1
Time: 5 PM CET/ 8 AM PST/ 9:30 PM IST
Topic: Status flow and accurate SLA tracking
Please post your questions for Ken in the comments section below!