Question

Handling subscription based software

  • 7 April 2022
  • 2 replies
  • 39 views

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I need to manage AutoCAD, that we have a subscription based license.  However we currently have multiple versions in the software catalog that use the single license subscription.  I cannot find a way to tie multiple software versions to a single license in Freshservice.  Any guidance would be amazing.


2 replies

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Hi @webervr1yXcEMh7bG0RlsZt6MmBnxu5TjzSHKgAaeDPTJLhGAli0o3MiMGTzHFSc2mvki-hV3PrRDMSQzbSnqu160TKtVhT9mB7EHeDXUKy93zlsCwT0kwky18Fp_CCb9-a8G1fBW5LyMRo2 ,

 

We can add multiple software licenses to a Single Software application but we cannot assign multiple softwares to a single license. As you can see in this below, you can add multiple licenses. Let's say if you have a premium, basic license for a single software you can add it to the contract while creating a new contract.

hC-TmKDf5LWdnDui_toOdf1_sHRQYHRnxdMtOo4FBjTZMCitizl0fyIhRNCEIRpa31L7-klpeqcjZjdn7GczOlZ3JoAryUXHUb_9XCTwBz671y7bIlB9Q3CB9pmdKj8h3e4x4H8I

The reason why Freshservice doesn’t allow is because In a Database level, it restricts adding more than one software to a contract.

You can post this as an Idea under the Ideas section.

Cheers!

Aravind

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Still hoping for a reply as I have an immediate business case for this.

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