We are new to freshservice (still technically in the trial period) and are trying to figure the best way to automate tickets coming in to the queue. We have multiple offices and would like to have a local agent be assigned the call. We have setup multiple agent groups and dispatch'r rules to assign the ticket to the correct group based on the requester's location. The problem is that we also want to automate the category, priority and other info, but once the first rule is applied the other rules don't process.
We we just wondering if there is a better way to handle this situation.