Hide Incidents

  • 13 February 2019
  • 1 reply


I wonder if is possible to hide Incidents as a whole, since we are already using Service Catalog. In the near future we would like to show it again but just a few people/groups in the org. 

Thanks in advance.

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1 reply

How do you not have incidents? Not everything can be a defined service. Things break and the default incident management process should be used over a service request. Youll want to report on and manage service requests different than incidents for metrics alone among other reasons.