Visit Freshworks.com Visit Freshworks
Solved

Hiding the name of the assigned Agent for Requester?

  • 26 August 2022
  • 2 replies
  • 85 views
M
Rank
Userlevel 3
Badge +7

Hi,

Has anyone managed to hide the name of the assigned agents for the requester in the portal and ticket views? We would like to avoid that the Requester take direct contact with the assigned Agent as that disturbs operations. 

Possible by a setting or by configuring the portal html and css?

icon

Best answer by zachary.king 26 August 2022, 16:08

View original

2 replies

zachary.king
Rank
Userlevel 7
Badge +16

Hi @maghed all you need to do to hide the Assigned Agent is to not “display” it to the requester in the form field settings. Navigate to Admin > Field Manager > Form Fields > Agent field and make sure that the box for “Displayed to requester” is not checked.

Hope that helps!

- Zach / ITSM Solutions Engineer
M
Rank
Userlevel 3
Badge +7

That was almost to easy 😂

Thanks Zach

Reply


Terms of UseCookie settings