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Holiday Masterclass on Service Management beyond IT | RSVP Now!

  • 14 November 2022
  • 11 replies
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Holiday Masterclass on Service Management beyond IT | RSVP Now!
rashmi.nag
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Hi everyone!!

The most-awaited event of November is here! 😄

THE IT HOLIDAY MASTERCLASS ON SERVICE MANAGEMENT BEYOND IT!

Gar up to hear from our experts on a very interesting and pertinent topic, get industry insights and solutions and get answers to your questions from them.

This will be a 60 minute conversation between our industry expert, Stephen Mann @manns and Product Specialist, Deepthi Nagarajan, @Deepthi where they’ll be speaking about all things ESM and how one can get started in this journey. They’ll also touch up how Freshservice can help you get started with implementing ESM in your business/ organization.

🚩SESSION DETAILS:

Date: Tuesday, November, 22

Time: 4 PM CET | 7 AM PST | 8:30 PM IST

Topic: Service Management beyond IT

Venue: Live on LinkedIn (@Freshworks) and Freshworks Community (right here!)

👉🏼RSVP here👈🏼

🔴CATCH US LIVE:

Post your questions for our experts in the comments section below 👇🏽

Cheers, Rashmi || Team Refresh Community

11 replies

zachary.king
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Woo Hoo!!!!! Pumped for this session!

- Zach
rashmi.nag
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Hi @manns! What are some themes that our members can look-out for from this Masterclass? Would love to hear from you.

Cheers, Rashmi || Team Refresh Community
manns
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Hi @manns! What are some themes that our members can look-out for from this Masterclass? Would love to hear from you.

Hopefully there will be something for everyone. As I’ve experienced at the Service Management World conference this week, there are still many organizations that need to understand what ESM is and entails (in reality) before taking on board guidance on execution.

Cheers, Stephen || https://ITSM.tools
rashmi.nag
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Post your questions for @manns and @Deepthi here!! Would love to see you all tomorrow to catch them live!

@keefe.andrews @Stratto @ggallaway @rubi.odell @Glavin Crasta @zachary.king @Warden Brown @Sophie Murgatroyd @i.cameron @joshyftw @Denise.S.P @BrynCYDEF @stacyv @mmccoy @raymondcanilao @daniel.soderlund @Krystal A @KeithW 

Cheers, Rashmi || Team Refresh Community
manns
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Post your questions for @manns and @Deepthi here!! Would love to see you all tomorrow to catch them live!

@keefe.andrews @Stratto @ggallaway @rubi.odell @Glavin Crasta @zachary.king @Warden Brown @Sophie Murgatroyd @i.cameron @joshyftw @Denise.S.P @BrynCYDEF @stacyv @mmccoy @raymondcanilao @daniel.soderlund @Krystal A @KeithW 

There was so much coverage of ESM (along with EX) at Service Management World in Orlando last week - from panels to presentations. HDI also shared its 2022 ESM data which I’ll post shortly.

Cheers, Stephen || https://ITSM.tools
zachary.king
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Hello @manns and @Deepthi, if you were going to start the implementation of ESM inside your organization where would you start first? A specific department, a specific task or process, or the use of a specific tool?

Look forward to this session. Take care 😎

- Zach
manns
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Hello @manns and @Deepthi, if you were going to start the implementation of ESM inside your organization where would you start first? A specific department, a specific task or process, or the use of a specific tool?

Look forward to this session. Take care 😎

Hi @zachary.king, thanks for the question. I’ve made a note to cover this today.

Cheers, Stephen || https://ITSM.tools
manns
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Hi all. If you have any ESM questions for our discussion later today, please drop them here or use the chat feature in the session. Thanks :)

Cheers, Stephen || https://ITSM.tools
Jeannie_Walters
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Great session! Using business language to justify ESM is so important. That’s what leaders need to hear. Thanks for covering this great content!

manns
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Morning. If you want a copy of the slides we used for this discussion, here they are thanks :)

1 Attachment
Cheers, Stephen || https://ITSM.tools
manns
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Here’s the video link too: https://www.linkedin.com/video/live/urn:li:ugcPost:7000836384957583361/

Cheers, Stephen || https://ITSM.tools

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