Hi, we have a specific technical issue over the weekend, which created 161 incident tickets. I have created an existing problem ticket for this issue.
In the tickets view, I can filter to home in on those 161 specific tickets and I then want to click the Select All checkbox and then Bulk Associate all of those selected incident tickets with the existing Problem Ticket - except there seems no way to do it.
If I try and do this from the Problem Ticket itself, there is now way to filter on the option to associate existing Incidents with the problem, so that's not an effective option.
I also looked at Scenario Automation but there seems to be no options to use that to associate Incident Tickets with an existing Problem either.
Surely the answer cannot be to laboriously go into each Incident individually and manually associate everyone with the existing Problem, can it?