How do I change the order of what the options chatbot provides?

Also interested in the ability to configure these chatbots… @sanofar.allahpichai do you know what access we have to change the freshservice chatbot?

I don’t know if this directly answers the original question, but we wanted to hide/turn off some buttons on some features we aren’t ready to expose to users yet.  We used a css override.  This css hides the “Service Catalog” and  “Pending Approvals” buttons under the chat bot and the “Employee OnBoarding” button on the top.  It also hides the “Service Catalog” and “Employee Onboarding” from the hamburger menu on the classic view.

We put this in our Custom Style Sheet (Admin → Helpdesk Rebranding → Customize portal (requestor Portal Branding) → Custom stylesheet.

This is NOT an officially supported suggestion, just a workaround we did to simplify things.

/* Begin Requestor Portal - Hide hamburger Menu Items */

a.catalog.ficon-service-catalog{
 	display: none;
	visibility: hidden;
}

a.employee_onboarding.ficon-employee-onboarding{
 	display: none;
	visibility: hidden;
}

/* End Requestor Portal - Hide hamburger Menu Items */

/* Begin Requestor Portal - Hide Chatbot unwantned buttons */

.chat-button[data-val="1"] {
    display: none;
    visibility: hidden;
}

.chat-button[data-val="4"] {
    display: none;
    visibility: hidden;
}

a#conv-employee-onboarding.hide-on-mobile{
 	display: none;
	visibility: hidden;
}

/* End Requestor Portal - Hide Chatbot unwatned buttons */