I am trying to forward a ticket to another user. This is the code I am using and I am unable to get it to work any ideas?
$params = @{
to_email = "Email@email.com"
body = "OPTIONAL_NOTE_TO_ADD_TO_THE_TICKET"
}
$credPair = "$APIKey:."
$encodedCredentials = [System.Convert]::ToBase64String([System.Text.Encoding]::ASCII.GetBytes($credPair))
$headers = @{ Authorization = "Basic $encodedCredentials" }
Invoke-RestMethod "https://domain.com/api/v2/tickets/*TicketNumber*/forward" -Headers $headers -ContentType "application/json" -Method Post -Body ($params | ConvertTo-Json) -UseBasicParsing
How do I forward ticket as a email with PowerShell
+1
Userlevel 7
+13
I am trying to forward a ticket to another user. This is the code I am using and I am unable to get it to work any ideas?
$params = @{
to_email = "Email@email.com"
body = "OPTIONAL_NOTE_TO_ADD_TO_THE_TICKET"
}
$credPair = "$APIKey:."
$encodedCredentials = [System.Convert]::ToBase64String([System.Text.Encoding]::ASCII.GetBytes($credPair))
$headers = @{ Authorization = "Basic $encodedCredentials" }
Invoke-RestMethod "https://domain.com/api/v2/tickets/*TicketNumber*/forward" -Headers $headers -ContentType "application/json" -Method Post -Body ($params | ConvertTo-Json) -UseBasicParsing
Hello,
I can’t find that endpoint in the API web docs.
Don’t think can send outside of Freshservice with this https://api.freshservice.com/v2/#create_a_note but it’s the closet to what you are looking for.
You can use the Workflow automater to forward tickets. using Action node and the action “E-mail to”
Reply
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.