Hi, I have a security group in AD that my agents add requestors to and that security group membership determines who receives or loses an adobe creative cloud license. Currently I have a form on our intranet site that creates a ticket in Freshservice and my agents pick up the ticket and add the requestor that security group. I would like to automate this further, by adding a service request to my portal and making users use that to request an adobe license. When they submit the request I would like for it to add the requesting user to the AD security group. This way I don’t have to waste an agent’s time with adding a user to a security.
Is this possible? If so how would I go about doing that?
