Question

How to add multiple forms in user portal?

  • 21 October 2021
  • 3 replies
  • 42 views

Hi! 
I’m new to freshservice and have some questions.

We would like to work with custom forms and implement those in our user portal. But, i can’t seem to find a way to make multiple forms? Just to clarify, here’s som pictures:

Below is the user portal where user’s will submit their tickets.


Now, when i press this button i come to this page:
 

Instead of coming directly to this form, i would like a drop-down or something else where the user can make a choice which system the have issues with and then be sent to the custom form made for that system.

Next question, when using Field Manager it only seems that i can use one Ticket Field and not create more than the one that’s already there. Maybe a good app for this, or?


3 replies

Userlevel 1
Badge +3

Hello RobinNoren,

 

you can create your own forms in service catalog. sample shown below.

 



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hope this helps !

 

Regards

Vijay

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I think he meant how do you add additional tiles on the user portal. 

Badge +1

I think he meant how do you add additional tiles on the user portal. 

 

This topic might be of use ?

 

Portal Customization

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