Hi,
Is it possible to add public comment to a ticket via the FreshService API? If not, what is the best workaround?
Thanks,
Sam
Best answer by eeha0120
View originalHow to enter public comment using the API?
Userlevel 1
Userlevel 4
+8
HI.
Yes, totally.
Please refer to the following example in the documentation:
https://api.freshservice.com/#create_a_note
P.S.: Just ensure to set private to false for the note to be public.
curl -v -u user@yourcompany.com:test -H "Content-Type: application/json" -X POST -d '{ "body":"Hi tom, Still Angry", "private":false }' 'https://domain.freshservice.com/api/v2/tickets/265/notes'
Hope this helps.
Sincerely.
Elvis.
Userlevel 1
I feel silly. It is in the API documentation. I completed missed it. Thanks for pointing that out. Much appreciated.
Sam
Reply
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.