In exporting a report how do we include a ticket URL instead of the ticket number only. This will be handy for the one reading the report if he/she wants to view the ticket number.
How to export report with Ticket URL instead of ticket number?
Userlevel 6
+8
Yep looks like the exports perform text only. The url could be generated after the fact in excel as all ticket urls are setup in a domain.com/helpdesk/tickets/ticket# format.Â
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Userlevel 2
+2
Hi,Â
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You can only export a URL field for agents/requesters. It’s a custom field that you need to set up in advance.Â
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As for ticket URLs, you can try via API or set up a custom data migration with a third-party app. Custom data migration is a suitable option if you need:
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migrate one object as another
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add custom mapping
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apply custom filters
In case you need more details on a custom migration, check here.
Userlevel 7
+14
Yep looks like the exports perform text only. The url could be generated after the fact in excel as all ticket urls are setup in a domain.com/helpdesk/tickets/ticket# format.Â
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This would be the easiest way I think to accomplish an active URL in a spreadsheet style report. Thanks
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