We have some users that still continue to reopen old tickets (3 months old sometimes….)
I want to automatically close tickets that have been reopen and send an email to the user to create a new ticket.
All tickets closed for more than 1 month cannot be reopen.
Is it possible to do that inside freshservice or we need API+workflow and lot more things to achieve this?
For now, I split the reply to a new ticket manually when this occured, but if closing date is not possible, maybe close the ticket and split this new reply to a new ticket automatically?
Thank you so much for your help,
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