How to migrate Tickets from ManageEngine Servicedesk to Freshservice?

  • 19 November 2021
  • 3 replies
  • 33 views

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Hello Team,

Can any one guide me with step by step procedure for migration of tickets from ManageEngine ServiceDesk to Freshservice without any third party tool?

Your solutions will be highly appreciated.

Thanks in advance.

HEMAL SHAH


3 replies

Userlevel 2
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Hi Hemal,

We don’t have a direct approach for migrating tickets from ManageEngine to Freshservice currently. We would have to perform a CSV migration from our end in order to migrate the tickets. Else, you can also make use of our APIs and perform a script that would be creating these tickets, please note that the API limits would apply when performing this and would be rate limited accordingly.

Thanks,

Rajagopal

Team Freshservice

I think there’s an “App” in Freshservice called “Help Desk Migration | Migration to Freshservice” that can do this. We are in the midst of moving from SDP to Freshservice as well and will be testing this out shortly.

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I think there’s an “App” in Freshservice called “Help Desk Migration | Migration to Freshservice” that can do this. We are in the midst of moving from SDP to Freshservice as well and will be testing this out shortly.

Yes, Help Desk Migration can do that for you. It’s free to test. And, our tool is proven to speed up the transition process, so it’s worth a try. 

without any third party tool?

I get it. Sometimes it’s a business requirement. But we’ve seen with our customers that writing a script or trying to pull off the CSV trick can take weeks. Third-party tools can be of great help. 

Let me know what you think.

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