- How is the due date for problems set? I could not find out any configuration for it.
- Is due date in case of problems for resolution or closure?
- If I want to set the due date for the problem as creation date + 10 considering business hours, how can I do it?
My requirement is that I have to enforce SLA for problem ticket so that the RCA is done within 10 business days.
Best answer by zachary.kingView original