How to update the subject of a ticket?

  • 2 November 2022
  • 3 replies

Userlevel 3
Badge +6

Hello. I need to update the subject from a ticket via API.

I tried to follow this article:

But unfortunately this seems not to work! I always get this error:

    "description""Validation failed",
    "errors": [
            "message""It should not be blank as this is a mandatory field",


I don’t want to change the description!

How to do this?



Best answer by ggallaway 3 November 2022, 02:28

View original

3 replies

Userlevel 4
Badge +7

There is an issue with this endpoint when updating service requests. Just add a description, it can just have a period or in our case we put in 'see service item below'


Userlevel 5
Badge +8

We have the same issue here, I have already mentioned to our CSM @Jack Day. If it is a mandatory field then it should be filled in upon logging an SR via the Portal OOTB. Hopefully a fix will be out in the next release, or the one after...

Userlevel 3
Badge +6

I think it is time to start thinking object oriented and divert between service requests and incidents…

But thanks it worked by adding a random text. even if this text is now visible in the head of the service request...