Question

Import requesters from Google directory automaticaly

  • 2 September 2022
  • 4 replies
  • 46 views

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Hi all,

Is there any way to automatically import new users from the Google directory to Freshservice as requesters without doing it manually by CSV? 

Thanks,

Effi


4 replies

Userlevel 6
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Hello, 

 

You have looked at Integrating your Freshservice account with Google Contacts : Freshservice  ? 

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I will check. Thanks for your reply!

Userlevel 2
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Hi there, 

 

If you need to transfer all Gmail data, then you can run a Gmail to Freshdesk data migration. In such a way, you can migrate users, contacts, and emails at the same time. 

To omit data duplication, you can request a filter to leave specific records behind. If your team continues using Gmail during data migration, you can pick up a needed support plan with Delta migration. 

 

I hope it can be useful for future migrations.

 

Best regards, 

Tetiana

Hello Effi,

Did you found out a relevant solution to sync Requesters with your Google directory?

For information, there is also this plugin available : https://www.freshworks.com/apps/freshservice/sync_gsuite_users/

Best,

Matthieu

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