Is there any way to automatically import new users from the Google directory to Freshservice as requesters without doing it manually by CSV?
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
You have looked at Integrating your Freshservice account with Google Contacts : Freshservice ?
I will check. Thanks for your reply!
Did you found out a relevant solution to sync Requesters with your Google directory?
For information, there is also this plugin available : https://www.freshworks.com/apps/freshservice/sync_gsuite_users/
If you need to transfer all Gmail data, then you can run a Gmail to Freshdesk data migration. In such a way, you can migrate users, contacts, and emails at the same time.
To omit data duplication, you can request a filter to leave specific records behind. If your team continues using Gmail during data migration, you can pick up a needed support plan with Delta migration.
I hope it can be useful for future migrations.