"Incorrect domain name" error in iOS app

  • 2 January 2016
  • 2 replies

  • Apprentice
  • 0 replies

Hi there,

I've been trying to login to Freshservice via the iOS app, but i keep getting an alert dialog with the message "incorrect domain name". 

I've tried inputting "subdomain.freshservice.com" (without quotes) as the Helpdesk URL. Is there something else I should be using? I've tried variants with "https://" as well.

I'm on iOS 9 on an iPhone 6.


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2 replies

Hi Ani,

Thank you for reaching out.

Can you please confirm, whether you are using "Freshservice" app or "Freshdesk" app?

The error message, 
"incorrect domain name" only occurs when you try to login to Fresh desk app with Freshservice settings.

Looking forward to hear from you.


Userlevel 4
Badge +5

Hi Ani,

We have recently released a feature in Freshservice iOS app and from now on it would not throw error messages when trying to login using your CNAME or Freshservice URL since we now support CNAME for authorizing the URL in the app.