Sorry I ask 3 questions at a time.
If you know below answer, let me know.
1. How to create a new report divided by business hours?
2. How to link incident tickets to knowledge base?
I know problem tickets links knowledge base, but...
3. When it comes to create a new report to see the numbers of tickets for each affairs,
how can I do that? I already used tags.
You don't have to answer all, but if you know one of them please let me know.
Thank you in advance.