Installing Windows Discovery Agent error on Win10

  • 16 June 2017
  • 1 reply
  • 76 views

 Freshservice Discovery Agent:


The installer has encountered an unexpected error installing this package.  This may indicate a problem with theis package. The error code is 2503.  


....and another error:


The error code is 2502.


This only happens on Windows 10. 

2017-06-16-win10freshdiscoveryagentinstallerror_27248.png

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1 reply

Userlevel 4
Badge +5

Hi Joel,

Looks like this issue is due to the roles/privileges assigned to the user account with which you are trying to install the agent.

Hope, installing the agent with a different user fixed the issue( which I believe has been done with help of a support ticket)

Please do reach out to us for any further clarifications/issues on support@freshservice.com

Thanks,
Rajagopal