Installing Windows Discovery Agent error on Win10

  • 16 June 2017
  • 1 reply

 Freshservice Discovery Agent:

The installer has encountered an unexpected error installing this package.  This may indicate a problem with theis package. The error code is 2503.  

....and another error:

The error code is 2502.

This only happens on Windows 10. 


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1 reply

Userlevel 4
Badge +5

Hi Joel,

Looks like this issue is due to the roles/privileges assigned to the user account with which you are trying to install the agent.

Hope, installing the agent with a different user fixed the issue( which I believe has been done with help of a support ticket)

Please do reach out to us for any further clarifications/issues on