We just signed up for a demo of Freshservice but I don’t have time to configure everything. I am planning to implement it right away for IT and then growing it to include accounting/HR if approved by the partners.
We are a company of about 60 employees in 6 offices around the US.
I am the sole IT guy and would like to configure this to handle ticketing and inventory at all 6 offices.
I would like a simple form to be created for employees to create a ticket that includes things like “best time to contact them”. I want the form easy to fill in within 30 seconds.
Tickets for break/fix to go right to my queues but if an employee requests hardware, it goes into my queues as “on hold” and to an email for a manager to approve, then become active in my queues. Same thing for a request to a file share.
We have Dell, HP, and Apple laptops across all the offices as well as monitors and docks. I want to be able to easily scan inventory in and have it show who it is assigned to or free at each office.
Because of security, I will probably have to deal with the Office 365 SSO, Microsoft Intune, Office 365 calendar, and Azure SCIM integration myself. But basically, when a new employee is created in Office 365, we want their account to be auto created in FreshService and their info synced. When we assign them a laptop from inventory and then connect it to Intune and the Freshworks agent, it grabs all the details to that user.
I am guessing this will be 1-2 hours of going over what we want, then your time implementing it, then walking me through everything you did for another 1-2 hours, then adjusting anything we come across that needs correcting.
Is this something anyone with experience of setting up Freshservice we can hire as a consultant/contractor to assist us with?