Question

Is there a consultant/contractor that can assist in designing our frontend/flow?

  • 20 December 2021
  • 7 replies
  • 113 views

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We just signed up for a demo of Freshservice but I don’t have time to configure everything.  I am planning to implement it right away for IT and then growing it to include accounting/HR if approved by the partners.

 

We are a company of about 60 employees in 6 offices around the US.

 

I am the sole IT guy and would like to configure this to handle ticketing and inventory at all 6 offices.

 

I would like a simple form to be created for employees to create a ticket that includes things like “best time to contact them”. I want the form easy to fill in within 30 seconds.

 

Tickets for break/fix to go right to my queues but if an employee requests hardware, it goes into my queues as “on hold” and to an email for a manager to approve, then become active in my queues. Same thing for a request to a file share.

 

We have Dell, HP, and Apple laptops across all the offices as well as monitors and docks. I want to be able to easily scan inventory in and have it show who it is assigned to or free at each office.

 

Because of security, I will probably have to deal with the Office 365 SSO, Microsoft Intune, Office 365 calendar, and Azure SCIM integration myself. But basically, when a new employee is created in Office 365, we want their account to be auto created in FreshService and their info synced. When we assign them a laptop from inventory and then connect it to Intune and the Freshworks agent, it grabs all the details to that user.

 

I am guessing this will be 1-2 hours of going over what we want, then your time implementing it, then walking me through everything you did for another 1-2 hours, then adjusting anything we come across that needs correcting.

 

Is this something anyone with experience of setting up Freshservice we can hire as a consultant/contractor to assist us with?


7 replies

Userlevel 2
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Hi Evan!

 

Thanks for posting your requirements in detail. 

 

Tagging a few folks who should be able to help you find the right folks @thushan.bakthesenan @rajagopal.baladhandayutham @rashmi.nag

 

Anna

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Unfortunately, no one has ever reached out to me on this.

Userlevel 7
Badge +9

@EvanWasHere sorry that you did not hear from any of our support experts yet. I have escalated it with the right folks who would be able to help you out with this request at the earliest. 

Userlevel 3
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Hi @EvanWasHere Sorry to have missed your post, we’ll have a ticket created and contact you over email to help with the setup.

Userlevel 1
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We have been using a company called Exsead based here in Aust. One of their guys are an ex-Freshworks employee and have done an amazing job for us. Email to contact them is manju.shivakumar@exsead.com.au

Hi Evan,
If you are still on the lookout for someone I would be happy to help you, as I am an experienced Freshworks consultant and what you are wanting done is well within my area of expertise
You can reach me on andrewjohnson.56782@gmail.com
Cheers and Have a great day ahead,
Andrew

Hi Evan,
If you are still on the lookout for someone I would be happy to help you, as I am an experienced Freshworks consultant and what you are wanting done is well within my area of expertise
You can reach me on andrewjohnson.56782@gmail.com
Cheers and Have a great day ahead,
Andrew

Hi @Andrew5, I am currectly looking for any expert who can help and guide me setting my free plan  paypay account. 

In case you are availabel you can reach me on h.manuel@paypayafrica.com  or whatsapp: +244 933 828 592. 
 

Kind regards. 

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