Question

Jira Orchestration in Freshservice

  • 29 September 2021
  • 1 reply
  • 60 views

Does anyone have the Jira Orchestration working?  I am trying to open an Issue in Jira when the category of new ticket matches a specific category.  No matter what I enter in the App Action dialog I keep getting error 400.  Any suggestions are greatly appreciated.  


1 reply

Userlevel 3
Badge +3

Hi Mark,

Good Day! 

The most common issue for 400 the (Bad Request) error our Support Team have witnessed has been around insufficient permissions with the API token+email combo used during the initial App installation setup. 
 

Please ensure that the API token is created by an Admin and that the Email used belongs to a Jira Account Admin. 

A real world sample for the “Create Issue” App action in Jira:



Output:

 

This two solution articles go into detail about the Jira Integration. (1)   (2)
 

If you need any assistance during this setup please do not hesitate to reach out to us at support@freshservice.com and we will definitely help you set this up. 

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