One of the things I realised via customer conversations (as an industry analyst) is that we all tend to think that everyone else is doing things right (while we aren’t).
Hopefully industry survey and benchmarking stats help us to see our relative strengths and weaknesses, but what else would you like insight into to better assess how well your IT organization is doing?
Please share in a response :)
@keefe.andrews if you haven’t seen it before, this data offers good insight into NPS-style measurement across IT organizations: https://www.happysignals.com/global-it-experience-benchmark (it needs updating for H1 2022 though).
Two new short ITSM surveys - on Sustainability and Cloud Management - are being run with AXELOS in September and October. Hopefully, these will provide some new helpful insights for ITSM pros.