+1
When creating a solution article there is a field to enter Tags as well as a filed to enter Keywords. I am trying to understand what the difference is between the two. What do I use Tags for and what do I use keywords for?
Best answer by Glavin Crasta
View original
+6
Hi
Tags is for internal purpose and you can add tags to know how many articles you are maintaining related to a particular type. For example articles related to security could have tag security. You would eventually be able to check on how many solution articles and tickets are there in the system related to a particular tag.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
