Modern Workload Management with Freshservice
I have a situation here wherein replies are not going to the requester agent. please refer snapshot below.
Thanks for the detailed info.
From the screenshot, we can see that the reply is sent while the ticket is set to Pending. Was the reply not received by the Requester?
I will create a support ticket on behalf of this issue and would analyze this further.
I believe our support team was able to help you with the email issue.
Do reach out to us for any further assistance.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.