Hi Team,
I have a situation here wherein replies are not going to the requester agent. please refer snapshot below.
Hi Team,
I have a situation here wherein replies are not going to the requester agent. please refer snapshot below.
Hi Ashish,
Thanks for the detailed info. Â Â
From the screenshot, we can see that the reply is sent while the ticket is set to Pending. Was the reply not received by the Requester?Â
I will create a support ticket on behalf of this issue and would analyze this further.Â
Hi Ashish,
I believe our support team was able to help you with the email issue.Â
Do reach out to us for any further assistance.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.