Link to MS Teams Chat with User from Freshservice Incident ?

  • 9 November 2022
  • 1 reply

Userlevel 2
Badge +1



Is there any way for us to have a button in the incidents that links to a MS Teams chat with the user ? For example, Jane Doe submits an incident, and rather than communicating via the ticket, I click a button in the incident that takes me directly to a new message to Jane Doe in MS Teams. Our company mostly uses Teams for communication. Thank you!

1 reply

Userlevel 2
Badge +7

There used to be a link to easily open a Skype for Business chat with the requester, for some reason that was not carried over when Teams became the norm. Rather odd, especially when you can easily hyperlink to to open that chat window.