MAC Address for WiFi Adapter couldn't Obtained Using Discovery Tools

  • 17 November 2021
  • 1 reply

Hi All.


I’m trying to improve our asset management using the Freshservice discovery probe / tools, and found out that only LAN Port MAC address captured automatically.

Since we hope this tools could be used for another improvement, we hope that we also could get the WiFi adapter MAC Address.

Is there any way we can capture WiFi adapter MAC Address using this tools?

1 reply

Userlevel 3
Badge +2

Hello ,


We will fetch the mac address from the WMI table Win32_NetworkAdapterConfiguration for windows systems. So irrespective of the adapters, all the network adapter details will be populated in the components section of an asset in Freshservice.  So, the first adapter's mac address will be populated in the Mac Address field for an asset in Freshservice.


If the details are still not being fetched , feel free to reach out to and we will be able to help you out on the same.