Mandatory field in Requestor Fields

  • 24 March 2022
  • 2 replies

Userlevel 4
Badge +8

 I wanted the 'Last Name' not mandatory and 'Title' as mandatory, I already modified the field properties as shown below: 


However, when adding a requestor, it's not reflecting. Like Lastname should not be mandatory but the title instead.


Am I doing something wrong? Please advise.

2 replies

Userlevel 7
Badge +14

@raymondcanilao, one thing you can do is double check and make sure that you don’t have any business rules for forms that is manipulating these fields. I ran into a similar situation once. Verify that and if still no dice, then be sure to reach out to and get a support team member involved to check your instance of freshservice.

Hope this helps!

Userlevel 4
Badge +8

Already din Zachary, but until now no update from the team #11466148.