I’m new to Freshservice, and I’m trying out some features. I installed the SCCM and the domain probe. Unfortunately I had first started the SCCM sync which has imported the users. A day later, I have discovered the domain probe and started the sync. Now the user are not merged.
I have a user called John Appleseed. He was synced via SCCM and later via domain. When I check his entry, I only have his name and the email address.
A different user Heidi Smith dosn’t have a device therfor no SCCM sync but a domain sync. From her, I have the name, department, position, email address, supervisor…
What can I do or how can I fix this?
Thank you all for your help.
Best answer by viswanatha.mehtaView original