Hope you’re all doing great.
I’m not sure yet what may I have been missing, but I guess I’m not the only one, based on this previous inquiry:
When a Service Request is created, the ticket itself does not have any description at all.
With the help of, API call / Web hooks, maybe in a Workflow, would it be possible to populate this description or am I totally missing something here ?
Thank you very much in advanced for your suggestions.