MSP Mode Email Notifications - Portal URL, Signature, Logo

  • 27 August 2022
  • 0 replies

We recently switched our account to MSP mode to bring our sister company onto Freshservice.  After creating a new portal for them, any email notifications sent to Requestors from the new portal (new Company) have our original URL and company and not that of our sister company.


How can the {{ticket.url}}, {{helpdesk_name} and Email From display name be setup to match the portal that relates to the ticket?

0 replies

Join the Community or User Group to Participate in this Discussion