MTTR - what do you see the R as?

Userlevel 7
Badge +10
  • Featured Influencer
  • 384 replies

MTTR - in your opinion, is this Mean Time to…

  • Resolve/Resolution
  • Repair
  • Restore
  • Recover/Recovery
  • Remedy

Or something else?

I’d love to know your thoughts :)

2 replies

Userlevel 3
Badge +2

It was very late when I actually came to understand the importance of properly defining the R before hand and also discuss it with your team as well. To me, I have always found it useful to measure the Mean Time To Resolve, though we have tried and experimented with Repair and Recovery. But currently, this metric of Resolution seems to be working for us.

Userlevel 7
Badge +10

Thanks for the reply @rubi.odell - you make a great point about agreeing on the R’s meaning.