Multiple Instance Setup

  • 27 June 2022
  • 2 replies

Hi - Has anyone had any experience of setting up multiple environments? I appreciate we have a sandbox and production/live instance, but we are keen to have other boxes (multiple environments for different sections of our org to allow us to test them concurrently).


Any options discovered would be appreciated.

2 replies

Userlevel 7
Badge +14

Hello @Sha.hussain depending on what plan you are using and what product you are using, you may be able to communicate your needs to freshworks support where they can spin up a replicated environment for you to use temporarily. I have found the team to be very responsive for unique situations. Hope that helps.

Userlevel 3
Badge +4


Freshservice has an option to clone an account, this was used back in the days as a backup when the Sandbox was still being worked up on, you can ask the support team to get that done