Is anyone using third party integrations to enable multiple requester ticket forms?
Use case is to encourage/enforce collection of required data for common cases.
Requester logs case for an email bouncing back - include sent to address and date/time sent.
Requester logs case where an order is fails to integrate to a third party- include order number…
Perhaps even the ability for check boxes to prompt the requester to confirm they have checked common causes (have you checked email address is correct ...)
Best answer by daniel.soderlundView original